Silke Hair and Beauty Terms & conditions

Silke Hair and Beauty Terms & conditions

Silke Hair and Beauty Gift Cards
Gift Cards may be used towards all services unless purchased in conjunction with an offer. Gift Cards are non-refundable and must be presented at time of purchase.


Patch Tests
Some treatments require a 48hr patch test this will not be waived, patch tests are for our own safety as well as the well being of our clients please enquire upon booking.


The Non-Refundable Booking Fee Policy
To secure an appointment, We require a non-refundable booking fee on selected treatments ..This fee will be discounted off the cost of your treatment. Payment is made when you initially book, either by Phone or bank transfer (if over the phone/online) or also in person if you prefer.


The 24/48 Hour Cancellation Notice Policy
We require at least 24/48 hours notice for any clients that need to cancel. If you cannot provide this notice it will result in the loss of your booking fee. We  hold a strict 48hr cancellation policy, Failure to reschedule an appointment 48hrs prior to the appointment will result in a 50% charge ,under 24hrs or a No Show will be charged 100% of the missed appointment. This policy is set as we have allocated staff and would not be able to refill the cancelled slot in under 24/48 hours.

The Early/Late Policy
Please arrive at your appointment on time. If you arrive early, please wait until your allocated slot as we may be with another client, preparing for your appointment or even tending to personal matters. If you are late, please note that the time will come out of your allocation.


The No Audience Policy
Due to  insurance /health and safety reasons, children are not permitted into our treatment rooms.friends and family members are not permitted into our treatment rooms during your appointment.

Silke Hair and Beauty.

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